Royal Caribbean Passenger Issues Important Warning About New Elevator System
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Royal Caribbean Passenger Issues Important Warning About New Elevator System

A Royal Caribbean passenger has recently shared a helpful warning about the cruise line’s latest innovation, which could save fellow travelers some confusion.

The new elevator system, first introduced on the Icon of the Seas and now also on the Utopia of the Seas, has left some passengers puzzled, leading to a viral social media video that offers a much-needed explanation.

Helping Passengers Navigate a New System

Royal Caribbean

When boarding a Royal Caribbean cruise, it’s common to find crew members holding “How can I help?” signs, ready to assist passengers with any questions they may have.

This customer service initiative is designed to streamline the boarding process, reducing the need for guests to visit the often crowded guest services desk.

Passengers usually have a variety of questions, ranging from when their cabins will be ready to where they can make dinner or show reservations.

For more complex issues, crew members direct guests to the appropriate service desks, such as guest services, the internet help desk, or the Maitre D stand in one of the main dining rooms.

The goal is to make the first day as smooth as possible for everyone onboard.

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A New Challenge on Icon and Utopia of the Seas

Icon and Utopia of the Seas

However, a new challenge emerged on the Icon of the Seas during its friends and family/media sailings and inaugural voyage: the ship’s new elevator system.

To assist with this, Royal Caribbean stationed crew members at the elevator banks to help passengers understand how to use the new system.

This move was largely successful in easing the transition to the new technology.

The same elevator system is also being used on Utopia of the Seas, Royal Caribbean’s newest cruise ship.

However, this time, crew members were not posted at the elevator banks, leading to some confusion among passengers unfamiliar with the system.

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A Passenger’s Viral TikTok Warning

Marissa Willman, a TikTok personality and travel content creator known as @marissawanders, recently took to social media to share a video explaining how to use the new elevators.

The video quickly went viral, as many passengers found themselves puzzled by the unfamiliar system.

In her video, Willman demonstrates the steps to correctly operate the elevators, offering clear instructions that can help avoid potential frustration.

Her warning and explanation have been appreciated by many, highlighting the importance of understanding how to navigate the ship’s features before setting sail.

Staying Informed for a Smooth Royal Caribbean Cruise Experience

As cruise lines like Royal Caribbean continue to innovate and introduce new technologies, it’s important for passengers to stay informed and seek help when needed.

Marissa Willman’s viral video serves as a reminder that even seasoned travelers can benefit from a little guidance when encountering something new.

Passengers on Utopia of the Seas and other Royal Caribbean ships can look forward to a smoother sailing experience by familiarizing themselves with the ship’s features and taking advantage of the resources available to them.

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  • September 2, 2024